Refund policy

The Dial Artist Ltd is a brand and a registered company with Companies House under registration number SC685097 and VAT GB379226857, represented by its Founder/Director, Mr. Chris ALEXANDER.

The director of the site's publications is Mr. Chris ALEXANDER., Director of The Dial Artist Ltd

To contact The Dial Artist Ltd., you can write by email: hello@thedialartist.com.

The technical hosting for this website is provided by :

SHOPIFY INC. 150 Elgin Street, 8th Floor, Ottawa, Ontario, Canada K2P 1L4.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@thedialartist.com. 

If your return is accepted instructions on how and where to send your package will be emailed. You will be responsible for all return shipping fees and any import duties incurred will be deducted from the refund total. Items sent back to us without first requesting a return will not be accepted. The Dial Artist Ltd is not responsible if return items are lost in transit. No refund will be issued if return items are lost and not received. 

You can always contact us for any return question at hello@thedialartist.com. 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on bespoke items, sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thedialartist.com.